FAQ
Store-level questions. Product-specific ones live on each product page.
Shipping
How much is shipping?
Free, on every US order. No minimum, no “spend $40 more” games.
How fast does it arrive?
The microcurrent device and the brush ship from a US supplier: handed to the carrier within 1–2 business days, 2–5 business days to arrive. The LED mask ships tracked from the supplier's warehouse and typically takes 7–10 days. You get a tracking number by email either way.
Do you ship outside the US?
Not right now. We only promise delivery times we can keep, and we can only keep them in the US.
Returns
What if it flops for me?
Send it back within 30 days of delivery for a full refund to your original payment method. No forms, no restocking fee, no “did you try turning it off and on.” Email us with your order number and we send the instructions.
Do I need the original packaging?
Helpful, not required. Pack it so it survives the trip and you’re fine.
How long does the refund take?
We issue it the day the return lands. Banks take 5–10 business days to show it.
Testing
What does “tested 30 days” actually mean?
At least two of us use the product daily for 30 days, the way the instructions say to, and write down what it did and didn’t do. If everyone would keep using it and the price makes sense, it passes. Full method on the How We Test page.
Do you get paid by the brands?
No. We buy everything at retail with our own money, and we make money only when you buy from us. Nobody gets to pay their way onto the list.
Where are the products that failed?
On the Failed Testing page, with the reason each one failed. It’s longer than the shop.
Are these medical devices? Will they fix my skin?
No and no. These are cosmetic tools. We tell you what we observed in our own use — how something felt, whether it was annoying, whether we kept reaching for it. We don’t make medical claims, and you shouldn’t expect medical results.
Products
Why is it more expensive than the Amazon version?
Every product page has a section called “Why $X when Amazon has them cheaper” that answers this for that product. Short version: you’re paying for a 30-day test you didn’t have to run, tracked shipping with a human to email, and a 30-day full refund if it flops.
Do the bundles ship together?
Bundles arrive as separate parcels — the brush and device in 2–5 business days, the LED mask in 7–10. One order, one refund window, still free shipping.
I have a question about a specific product.
Each product page has its own FAQ near the bottom. If it isn’t answered there, email us. We reply within 1 business day and we’ll tell you the honest answer, including what we didn’t love.